Refund Policy
At ExquisiteHair in Pretoria, South Africa, we are committed to providing exceptional hair services and products. Please review our policy regarding exchanges, as we do not offer refunds.
Our Exchange Policy
Exquisite Hair Studios does not offer refunds. However, clients may request an exchange within 7 days of receipt of products if the hair is still in its original condition.
Exchange Timeframe
The exchange turnaround time is seven days from the date of receipt, ensuring a swift and satisfactory resolution.
Initiating an Exchange
To initiate an exchange, please note an exchange fee of R100 will be charged. Only one exchange is allowed per order. Exchange requests should be sent to exquisitehair066@gmail within two working days.
Non-refundable Items
All products are non-refundable but can only be exchanged, provided they meet the specified conditions.